Important notice: Over the past few months, we have noticed a number of unauthorized Internet sellers of ERGObaby products. In some cases, these products are counterfeit, which may pose a safety hazard due to inferior materials and/or workmanship. Of course, no warranty protection is offered with respect to counterfeit products.
We urge you to purchase your ERGObaby Carrier and accessory products only through authorized distributors. Products purchased through our authorized Internet or retail store distribution channels provides you with outstanding customer service, a thirty-day trial period (for undamaged product returns) and warranty service and protections which may not be available when purchasing through unauthorized distributors. If you are in doubt, or have any concerns about any supplier, please contact us here.
12-29-2011 More information: http://store.ergobaby.com/Content/AboutUs_Counterfeits